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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Katie Daniel

Katie Daniel

October 6, 2025

5  out of  5
rating by Katie Daniel
"Bryant saved me $3k annually by bundling my homeowners and auto insurance. He is highly responsive, friendly, and knowledgeable, and made the transition to State Farm simple and seamless. After years of hopping from one obscure company to another, it feels nice to know my properties are now covered by a company that has a long history of providing peace of mind."
We responded:
"We love reading reviews like this! Bryant is a wonderful asset to our team and we appreciate your recognition of his efforts. Thanks for the review!"
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Martha Robles

September 26, 2025

5  out of  5
rating by Martha Robles
"I loved how helpful Holly was she was able to get me back on State Farm Ins. Saved me alot of money , Thank you very much"
We responded:
"Thank you so much for your kind words! We're delighted to hear that you've had such positive experiences with Holly. "
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Tim Holliday

September 18, 2025

5  out of  5
rating by Tim Holliday
"Bryant was super helpful and saved me a good bit of money from my current policy. When everything else is getting more expensive and going all online, it’s nice to save a little and have someone in my town to speak with."
We responded:
"Tim, thanks for the review of Bryant! Glad he was able to protect your assets and save you some money. We appreciate you!"
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Martin Martinez

September 16, 2025

1  out of  5
rating by Martin Martinez
"I’m very disappointed with my recent experience at State Farm. After initially being set up with a policy that seemed fair, my policy was later changed without any notice, and I was charged more than what we had originally agreed upon. When I reached out for help, there was no resolution offered, and I wasn’t able to get the $135 I was overcharged refunded. It’s frustrating to feel like I wasn’t informed or supported through this process. I had high hopes based on my first impression, but this experience has left me feeling let down and misled."
We responded:
"Martin, our highest priority is providing our customers with exceptional service and support, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to ensure that this doesn't occur again in the future. We hope you'll give us another opportunity to provide you with a 5 star experience you deserve, and invite you to contact us at 903-572-9999 if there's anything else we can assist you with."
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Rosalino Leon

September 12, 2025

5  out of  5
rating by Rosalino Leon
"Muy amable el servicio a un costo razonable gracias al agente Tracy ruiz"
We responded:
"Rosalino, ¡qué bueno saber eso! Gracias por compartir tu experiencia positiva con Tracy. Agradecemos tus comentarios y esperamos poder ayudarte con cualquier necesidad de seguro en el futuro."
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Candy Latham

September 10, 2025

5  out of  5
rating by Candy Latham
"Awesome experience! Jaycie took care of it all by phone. Super easy and love the customer service! Recommend highly!"
We responded:
"Candy, thanks so much for leaving a review for Jaycie. We appreciate your kind words!"
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Miranda

September 5, 2025

5  out of  5
rating by Miranda
"Bryant was amazing. Personable, and made the process fast, easy to understand, and even threw in a couple laughs. If you hate changing insurance companies like I do, do yourself a favor and call Bo Rester, ask for Bryant, and let him get you fixed up with whatever kind of insurance you need. He can do it all!"
We responded:
"Excellent news, Miranda! We are thrilled that Bryant was able to protect what matters most to you. Happy to have you as customers!! Thank you."
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Peggie Gholston

September 3, 2025

5  out of  5
rating by Peggie Gholston
"I would give them 10 stars if I could! Holly and Jackie were awesome!"
We responded:
"Wow 10-stars!!! Awesome! We are excited to have you and appreciate you doing business with us. Thanks Peggie!"
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Larry brown

September 3, 2025

5  out of  5
rating by Larry brown
"Holly helped me with my auto insurance and increasing to the coverage I needed. Great service!!"
We responded:
"Excellent! Thank you for leaving this 5-star review of Holly!"
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Catlen Randle

September 3, 2025

5  out of  5
rating by Catlen Randle
"Great group of women working this establishment! As soon as I walked in I was greeted, and felt comfortable. Got waved down by Jacie Crocker, and knew I was gonna be in good hands. Special thanks for helping me with the insurance for my motorcycle. And for explaining everything to me, and making life a little bit easier! Nice to see a childhood friend make it."
We responded:
"Catlen, thank you so much for this review of the office and Jacie!! We are pleased to hear that you had a great experience here. We appreciate you!"
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Kira Bourns

August 31, 2025

5  out of  5
rating by Kira Bourns
"Shelby saved us 1500$ a month on our company vehicles insurance!!! Amazing!! Life saver!"
We responded:
"Whoa what a savings! Kira, thanks for trusting Shelby with your company insurance. We appreciate you!"
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Shannon Kraner

August 31, 2025

5  out of  5
rating by Shannon Kraner
"Shelby is absolutely fantastic"
We responded:
"Shannon, we couldn't agree more!! Thanks for leaving her a 5-star review!"
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Hollee Hilliard

August 29, 2025

5  out of  5
rating by Hollee Hilliard
"I called and spoke with Jacie, she was so nice and so helpful!!"
We responded:
"We are glad to hear that Jacie was helpful and kind to you! Thanks for your review of her!"
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Amber Givens

August 29, 2025

5  out of  5
rating by Amber Givens
"Called to get some quotes and ask some questions and spoke with Jacie. Jacie was super sweet and explained everything I need to know!"
We responded:
"Amber, thank for your review of Jacie. We are glad she was able to help you with what you needed."
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rene abrego

August 26, 2025

5  out of  5
rating by rene abrego
"Shelby bourns assisted me as soon as I walked in to the building and got to me out as soon as possible"
We responded:
"Excellent news, Rene! Glad Shelby was able to help you out today. Thanks for the review!"
Profile photo of Whitney Blake

Whitney Blake

August 20, 2025

5  out of  5
rating by Whitney Blake
"Jacie was so helpful with all the questions I had. She was nice and understanding."
We responded:
"Whitney, thanks for your review of Jacie! We are glad she was able to help you."
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Brianna Smith

August 20, 2025

5  out of  5
rating by Brianna Smith
"Jacie made it supper easy to get my kids life insurance policies"
We responded:
"Thank you for the great review, Brianna! We're so happy Jacie was able to help you. "
Profile photo of Kimberly Gallegos

Kimberly Gallegos

August 19, 2025

5  out of  5
rating by Kimberly Gallegos
"Tracy was excellent and she clarified things perfectly!!"
We responded:
"Kimberly, thanks for the 5-star review of Tracy! We appreciate you!"
Profile photo of Maribel Torres

Maribel Torres

August 19, 2025

5  out of  5
rating by Maribel Torres
"Great communication and service tracy really helped us out ! thank you"
We responded:
"Maribel, thanks for the 5-star review of Tracy! We appreciate you!"
Profile photo of Lauren Tefteller

Lauren Tefteller

August 19, 2025

5  out of  5
rating by Lauren Tefteller
"I had an amazing experience with Jacie. She helped me out so much and very helpful with explaining everything!"
We responded:
"Lauren, thanks for the 5-star review of Jacie! We are glad she was able to help you!"
Profile photo of Aiden Santiago

Aiden Santiago

August 19, 2025

5  out of  5
rating by Aiden Santiago
"Tracy is so nice and sweet she helps me with everything."
We responded:
"Thanks for your review of Tracy! She is the sweetest and is always helping our customers. "
Profile photo of Miranda Santiago

Miranda Santiago

August 19, 2025

5  out of  5
rating by Miranda Santiago
"I had such a great experience! From start to finish everything was smooth and professional. Tracy was friendly, attentive, and made sure I felt comfortable the whole time. The quality of service exceeded my expectations, and I could really tell she takes pride in her work."
We responded:
"Miranda, thank you for sharing your positive experience with Tracy. It's great to hear that she consistently provides excellent assistance with your insurance needs. Your feedback is greatly appreciated."
Profile photo of Rusti Fagg

Rusti Fagg

June 30, 2025

5  out of  5
rating by Rusti Fagg
"Holly has been GREAT! Helped so much!!"
We responded:
"We're so glad you enjoyed Holly! Our team works hard to provide great service. We appreciate your feedback and your business!"
Profile photo of Gaby Zecaida

Gaby Zecaida

June 25, 2025

5  out of  5
rating by Gaby Zecaida
"Jaycie was very helpful and she took her time explaining all of my coverages to me."
We responded:
"Gaby, we are thrilled that Jaycie was able to help you. Happy to have you as a customer. Thanks for the review!"
Profile photo of Regina Alexander

Regina Alexander

June 23, 2025

5  out of  5
rating by Regina Alexander
"Holly is always very professional when dealing with her clients. She is very personable and makes the process go smoothly and makes it enjoyable. Glad I made the decision to make insurance changes. I love the Bo Rester “crew”!"
We responded:
"Regina, thank you so much for your kind words! We really appreciate your positive review of Holly. It is great to have you as a customer! We look forward to serving you again soon."